Terms for using Neovois.

Eligibility and accounts

You must be at least 18 and legally able to enter a contract. You must provide accurate information, keep credentials secure and promptly notify us of unauthorised access. You are responsible for activity under your account and for connecting only systems, accounts and data you are authorised to access.

Acceptable use

You must not use Neovois unlawfully; infringe rights; upload malware; bypass limits; probe or interfere with security; access another user's data; scrape or resell the service; use output as the sole basis for a high-impact decision about a person; or use the service to develop a competing model or service except where law permits. You must respect third-party provider terms and permissions.

Plans, billing and renewal

Plan features, billing interval and prices are displayed before purchase. Prices are in US dollars unless stated otherwise and exclude applicable taxes. Paid subscriptions renew automatically for the same interval until cancelled. You authorise our payment processor to charge the payment method on file. We may change prices prospectively with reasonable notice; a price change applies no earlier than your next renewal unless you agree otherwise.

Cancellation and refunds

You may cancel at any time through the billing portal or by emailing hello@neovois.com. Cancellation takes effect at the end of the paid billing period and access continues until then. To avoid renewal, cancel before the renewal date. Deleting a workspace does not by itself cancel a subscription unless Neovois confirms cancellation.

Payments are generally non-refundable and we do not provide pro-rated credits for unused time, downgrades or unused connections, except where required by law, stated in an order form, or necessary to correct a duplicate or erroneous charge. If you believe a charge is incorrect, contact us within 14 days. Consumers retain any non-waivable cancellation or withdrawal rights under applicable law. Where a consumer asks for immediate supply of digital services, statutory withdrawal rights may be affected only where legally valid consent and acknowledgement have been obtained.

Evaluations and connected services

Beta and evaluation functions may be incomplete, change or be withdrawn. Third-party services remain governed by their own agreements, and Neovois is not responsible for their availability, content, acts or changes. External actions remain subject to permissions and approval boundaries shown in the product.

Your content and data protection

You retain ownership of your content. You grant Neovois the limited rights required to host, process, transmit and analyse it solely to provide, secure and support the service and fulfil your instructions. You are responsible for lawful collection, instructions, notices and permissions. Our Privacy Policy explains our controller processing. Where Neovois processes personal data for a business customer, our Data Processing Addendum is available and, once executed or incorporated into an order, forms part of the agreement.

Neovois materials and feedback

The service, software, design, trademarks and original materials are owned by Neovois Ltd or its licensors. Except where law permits, you may not copy, reverse engineer, resell or create derivative services without written permission. If you voluntarily provide feedback, you grant Neovois a perpetual, worldwide and royalty-free right to use it without identifying you.

Availability, output and warranties

Neovois output may be incomplete or inaccurate and must be reviewed by a person. The service is provided "as is" and "as available". To the maximum extent permitted by law, Neovois disclaims implied warranties of merchantability, fitness, non-infringement and uninterrupted or error-free operation. Nothing here limits a warranty or consumer right that cannot legally be excluded.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, goodwill or data. Neovois's aggregate liability arising from the service will not exceed the greater of US$100 or the fees you paid Neovois for the service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited or to liability that cannot legally be limited.

Suspension and termination

We may suspend or terminate access where reasonably necessary for security, legal compliance, non-payment or material breach, and will give notice where practicable. You may stop using the service at any time. On termination, rights to use the service end; payment obligations already incurred and provisions intended to survive remain effective. Data is handled under the Privacy Policy and applicable DPA.

Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to those courts. This does not deprive a consumer of mandatory protections or a forum available under applicable consumer law.

Changes and general terms

We may update these Terms prospectively. We will publish the new effective date and provide additional notice of material changes where required. If a provision is unenforceable, the remainder stays effective. A failure to enforce is not a waiver. You may not assign this agreement without consent; Neovois may assign it in connection with a reorganisation, financing, merger or sale of business. These Terms, any order form and an applicable DPA are the entire agreement about the service.

Contact

hello@neovois.com
Neovois Ltd
1121 San Antonio Road
Palo Alto, CA 94303
United States